Welcome to SHAHEM Construction. This Refund Policy explains the terms regarding payments, cancellations, refunds, and service-related financial matters for projects and services provided by SHAHEM Construction.
By using our website or hiring our services, you agree to the terms outlined below.
1. General Policy
SHAHEM Construction is committed to providing professional construction, engineering, renovation, maintenance, and contracting services.
Due to the nature of construction and project-based services, refunds are handled according to project stage, material procurement, labor allocation, and signed contractual agreements.
2. Advance Payments
Advance payments made for:
- project booking,
- consultation,
- site visits,
- engineering planning,
- design work,
- approvals,
- material procurement,
- or project scheduling
may be partially or fully non-refundable depending on work already completed.
3. Eligibility for Refunds
Refund requests may be considered under the following conditions:
- duplicate payment made by mistake,
- project cancellation before work initiation,
- inability to deliver agreed services,
- overpayment confirmation,
- billing error verification.
All refund approvals remain subject to internal review and management approval.
4. Non-Refundable Services
The following are generally non-refundable:
- completed construction work,
- engineering consultation fees,
- design services,
- authority approval fees,
- permit charges,
- purchased materials,
- third-party service charges,
- labor costs already incurred,
- customized project work,
- mobilization charges.
5. Project Cancellation by Client
If a client chooses to cancel a project after commencement:
- costs for completed work,
- purchased materials,
- labor deployment,
- administrative expenses,
- and project-related liabilities
shall be deducted before any eligible refund is processed.
Additional cancellation charges may apply depending on project status.
6. Delays & Force Majeure
SHAHEM Construction shall not be responsible for refund obligations resulting from delays caused by:
- weather conditions,
- government approvals,
- utility disruptions,
- labor shortages,
- supplier delays,
- force majeure events,
- natural disasters,
- or circumstances beyond reasonable control.
7. Refund Request Procedure
To request a refund, clients must provide:
- full name,
- contact information,
- invoice or payment proof,
- project reference,
- reason for refund request.
Refund requests must be submitted through:
SHAHEM Construction Contact Page
8. Refund Review Timeline
Refund requests are generally reviewed within:
- 7 to 14 business days
depending on project complexity and financial verification requirements.
Additional documentation may be requested during the review process.
9. Approved Refund Processing
If a refund is approved:
- refunds may be processed through the original payment method,
- bank transfer,
- or other mutually agreed payment channels.
Processing times may vary depending on banks and payment providers.
10. Third-Party Costs
SHAHEM Construction is not responsible for refunding:
- bank transaction fees,
- government charges,
- permit costs,
- third-party contractor fees,
- or supplier-related expenses already incurred.
11. Dispute Resolution
In case of payment disputes, both parties agree to attempt resolution through professional communication and mutual understanding before pursuing legal action.
12. Policy Changes
SHAHEM Construction reserves the right to modify or update this Refund Policy at any time without prior notice.
Updated policies will become effective immediately upon publication on the website.